Sort it properly.
No band-aids.

Anyone wanting a structured run at fixing something properly — desk-related aches, recurring niggles, a sports injury you're having trouble sticking to a plan with, kickstarting some post-surgical rehab, or just getting back to moving well. Note: these aren't for WorkCover or CTP patients, who are looked after on a separate pathway.

Essentially, once you sign up we reach out and book everything in. All of the appointments! That way you have all of your Physio and Pilates sessions scheduled, diarised and ready to go for the entire package. This is Gold Standard and allows us to map the entire patient journey, achieve the best outcomes, and facilitate the handover back and forth between Physio and Pilates. Obviously we can have some flex with meetings and illness, but good planning makes for good outcomes.

Regrettably, no. Packages are designed as an outcome-driven fast-track — the timing and integration between Physio and Pilates is what makes it work. Pausing breaks the cadence and dilutes the result. We've built a couple of extra weeks into the expiry as a buffer for the inevitable life thing, so you've got some flex without needing to pause.

Bundled package pricing means we just have to wait until you've completed all of the sessions in your package — then we can issue you an itemised invoice so you can claim back with your health fund. Physio is pretty straightforward with private health insurance, but Pilates is a mixed bag. Please note: Pilates is run by a Clinical Pilates instructor, not a Physio. Some health funds are tricky with claiming back for Pilates, and it's an ever-changing landscape — we just want you to know upfront.

Each package has a usage window (Reset Lite and Reset: 6 weeks; Restore: 9 weeks; Renew: 16 weeks). All of your sessions are booked at the beginning of the package and need to be used within the timeframe or they will expire. This pre-planning is very intentional and allows us to map the entire patient journey to achieve the best outcomes. Sessions missed without notice are regrettably unable to be credited back to you. Our standard cancellation policy applies (3 hours for Physio and 16 hours for Pilates), so give us as much notice as you can so you don't accidentally forfeit a session.

One of our amazingly talented physios, matched to your issue, with continuity of care across the package. Regrettably our Titled Physios are unable to take on Package appointments due to schedule conflicts.

Maybe. There are a few off-the-shelf additions we can make — like longer consults to accommodate TMJ or a more complex presentation, or upgrading all your Pilates to private 1:1 sessions. If you've got something else in mind, drop us an email at hello@cityphysio.com.au and we'll see what we can do. No guarantees, but we'd rather have the conversation than have you walk away.

Yes. If you start with Reset Lite and realise you want the longer run, talk to us — we'll credit what you've paid toward a bigger package.