No hidden numbers

What it costs.
Why it's worth it.

Senior physios cost more than junior ones. CBD rents cost more than suburban ones. We're not going to pretend otherwise.

What we will tell you is that fixing something properly once is cheaper — in every sense — than fixing it badly three times. All fees are listed below, no surprises at checkout.

Book Online

Physio

Initial Consultation (30 minutes) $145
Subsequent Consultation (30 minutes) $145
Extended Consultation (45 minutes) $205
Double Consult (60 minutes) $280
Appointments with Matt, APA Titled Sports & Exercise Physiotherapist
– Initial or Subsequent Physio Consultation (30 minutes) $160
– TMJ, Jaw, Dizziness & Headache and Extended Consultations (45 minutes) $210
Appointments with Nicola, APA Titled Pain Physiotherapist (Orofacial Speciality)
– Initial or Subsequent Consultation (30 minutes) $170
– TMJ, Jaw or Headache Consultation (45 minutes) $220

Make a Physiotherapy Appointment

Our standard Physiotherapy appointments are 30 minutes long. This is normally sufficient for assessment and treatment of one area. Should you have multiple areas of concern, or a complex issue, we suggest you book an extended, double session or prioritise the area you want treated.

Jaw, headache and dizziness appointments are 45 minutes. This is a complex and specialised area of the body, and we treat it as such.

How Much Does Physio Cost?

“How much does Physio cost?” is always a tricky question.

Transparency is our key here. Our standard answer is that it costs a lot to attract, train and retain quality physios that treat from the heart and have the clinical skills to get you where you need to sustainably. It also costs a lot to fix an injury repeatedly, which is why we emphasise the “sustainability” of our treatment. Fixing something properly the first time and then being equipped with the tools to manage and prevent it in the long term are the quickest and cheapest ways to manage your pain and symptoms. No bandaid fixes here!

Fees for private patients are due at the time of service. Due to the number of no-shows we now hold a credit card against the booking to secure the appointment (you’ll see this in our online booking flow). This allows us to eliminate some of the tomfoolery of people making multiple bookings and not turning up. That sort of behaviour decimates the cash flow of small businesses, really kills our vibe and blockades our active waiting lists.

We do have HICAPS and digital claiming available on site, so please bring your private health physical or digital card on the day and we can claim any rebates available at the time of payment

Workers Compensation/ Comprehensive Third Party

We are happy to treat patients covered by Third Party insurance. Patients are asked to bring all paperwork, scans and doctors letters to their first appointment. Nicola Michell or Matt Hagerty do not offer CTP or Workers Compensation appointments but we are happy to accommodate you with one of our other experienced practitioners.

In order to secure your appointment booking we require a Letter of Liability, insurance company details, claim number and Case Manager details by email or fax in order. If you do not provide the above, you may be required to pay for your treatment as a private patient.

If you have multiple areas of concern, a complex case or have been seen by a physiotherapist previously for the same injury, we will require additional information so please email us for further details.

Are you an employer? Did you know we LOVE being the calm in the Worker’s Comp storm, so much so that we’ve created a whole Preferred Provider Worker’s Comp side of our business? Read more here

Cancellation policy

TLDR;
Physio: 3 hours notice
Pilates: 16 hours notice

We run back-to-back and have active waiting lists, so should you cancel a session with less than 3 hours notice you will be liable for the consultation fee. We now take a credit card when securing bookings as there has been some silliness with repeated no shows. This allows accountability by all parties. Nothing is charged at the time of booking but your card may be billed in the event you do not provide sufficient notice, or fail to attend your scheduled appointment in line with this policy.

Giving us as much notice as possible helps us better serve you and our other patients, and allow us to contact someone on our busy waitlist. If you cannot keep your appointment, please call us as soon as possible. We will do our best to accommodate and reschedule your appointment.

Additionally, to ensure that you receive a thorough assessment and treatment we ask that you please arrive on time for your appointments. A few minutes early is ideal! Trying to achieve results in a shortened period of time often places unnecessary stress on our physiotherapists.

If you are late to your initial consultation by even a few minutes we will ask you to rebook… sounds silly, hey? But we enforce this strictly! 3 minutes is 10% of our consultation time. Thats 10% less clinical reasoning, and about 40% more stress for our Physio to try to achieve outcomes for your in a shortened time frame. If you are greater than 7 minutes late for your subsequent consultation we may ask you to reschedule your appointment. This may be treated as a cancellation or non attendance and you will be billed for the session.

Having difficulty finding us? Call us! Please allow sufficient time to find us so that you’re on time for your appointment or the above policy will apply.

Motor Accident Insurance (CTP) and Workers Compensation Insurance does not cover charges for non-attendance. These charges will need to be met by the client.

Pilates at City Physio

Nestled in the heart of Sydney’s CBD, our studio offers small group and private Pilates for individuals of all ages and fitness levels. Whether you’re a seasoned practitioner or a novice, looking to rehab an injury, exercise through your pregnancy or looking to get your pre-work burn- our team is here to guide you toward achieving your health and fitness goals.

We have a variety of class types including Group Reformer, Small Group Equipment, Duo and Private classes. The classes are small so theres room for the attention and individualised cuing that you deserve to really get the most out of your practice, or really hone in on that classic Pilates burn!

We manage our Pilates through Momence and from here you are able to see our class timetable, class packs or drop in class prices as well managing all of your class bookings yourself.

What it costs.Why it's worth it.