Injured at Work? Get Seen by a Senior Workers Comp Physio in Sydney CBD.
Sydney’s oldest CBD physio clinic. Senior clinicians only. Direct insurer billing. We take workers comp seriously — and we’re actually good at it.
⭐ 5.0 reviews · SIRA Registered · Operating since 1978 · Martin Place
You’ve been hurt at work. The last thing you need is more admin.
If you’ve been injured at work in Sydney, you’re probably navigating GPs, case managers, insurers, paperwork, and pain — all at once.
At City Physio & Pilates, we’ve been treating workers compensation injuries in Sydney CBD since 1978. We know the system. We know how to move it. And we know what early, senior-led physio does for recovery — it changes everything.
You won’t get a new graduate, a generic exercise sheet, or a six-week wait. You’ll get a senior physio, an honest assessment, and a real plan.
Why City Physio for Workers Compensation?
✅ Senior clinicians only Every workers comp patient is seen by an experienced, SIRA-registered physio. No junior caseloads here.
✅ Seen within 24–72 hours Early intervention is the single biggest predictor of recovery. We prioritise new workers comp bookings.
✅ We bill your insurer directly No out-of-pocket fees. Once your claim is sorted, we handle the billing.
✅ We handle the paperwork We liaise with your case manager, GP, and insurer so you don’t spend your recovery chasing emails.
✅ Master’s in Pain Management Our clinical director holds a Master’s in Pain Management — meaning we’re equipped to handle complex claims, not just simple ones.
✅ 40+ years in Martin Place Sydney’s oldest CBD physio clinic. We’ve been doing this longer than most physios have been alive.
What We Treat — Workers Comp Injuries We See Every Week
Acute workplace injuries
- Back and neck injuries — disc issues, acute back neck pain, muscle injuries, spasm
- Shoulder injuries — rotator cuff, dislocations, AC joint sprains
- Knee injuries — ligament tears, meniscal damage
- Ankle sprains and fractures
- Wrist and hand injuries
- Slips, trips, falls (yes, even in offices)
Repetitive strain & desk-based injuries
- RSI of the wrist, elbow, or forearm
- Neck and upper back pain from prolonged screen work
- Shoulder impingement from repetitive overhead tasks
- Lower back pain from sustained sitting or manual handling
- Tension and cervicogenic headaches driven by posture
- Postural pain
Not sure if your injury qualifies? Call us on 9223 1575 — we’ll talk you through it.
How Booking Works — We’ve Tried to Make It Easy
Here’s the truth about workers comp: the system has barriers, and we can’t remove all of them. But we’ve designed our process to handle as much of the heavy lifting as possible — so you turn up, get treated, and recover.
Step 1: Book online Pick a time that works. Workers comp bookings are prioritised — we usually get you in within 72 hours.
Step 2: Email us your paperwork We need a few specific things before your first appointment (see below).
Email everything to hello@cityphysio.com.au — it gets your file ready before you walk in. It means we can bill your insurer.
Get us what you can ASAP and we can help fill in the blanks.
Step 3: Turn up and start recovering We’ll have your file prepped, your insurer notified, and your physio briefed. Your job is to show up. We’ll handle the rest.
What We Need From You Before Your First Appointment
Workers comp is a paperwork-heavy beast, and we need a few specific items to get your treatment underway and your billing sorted. We can’t chase these for you — but your case manager can usually pull them together quickly.
Please email the following to hello@cityphysio.com.au at least 24 hours before your appointment:
- Referral letter from your GP or specialist (or your Certificate of Capacity)
- Claim number
- Insurer name and contact details
- Case manager’s name, phone, and email
- Letter of Liability (confirms your claim has been accepted)
- Any scans or imaging reports relevant to your injury
- Any previous treatment notes if you’ve seen another physio for this injury
If your claim hasn’t been accepted yet — that’s okay, talk to us. We’ll work out the best approach. Call 9223 1575.
If your case manager isn’t responding — we know the feeling. Email us anyway and we’ll help you work out next steps.
Meet the Team Treating Workers Comp Patients
Daniel Stone — Senior Physiotherapist Musculoskeletal and orthopaedic injury whiz. Acute back, shoulder, knee. Post-surgical rehab.
Elizabeth Arruzza — Physiotherapist Sharp eye for the driver of dysfunction. Particularly good with complex, recurring pain.
Ed Germanos — Physiotherapist Comprehensive background in neck and back pain, sports injuries, and Clinical Pilates-trained.
Workers Comp FAQ
Do I need a referral to see a workers comp physio?
In most cases, yes — a referral from your GP or specialist is required to initiate a workers compensation claim. Once your claim is accepted and you have a claim number, you can book directly with us.
Will I pay anything out of pocket?
No. Hopefully! Once your claim is accepted, and we have all the paperwork, we bill your insurer directly. You won’t be charged at the time of treatment.
How quickly can I get an appointment?
Workers comp bookings are prioritised. We aim to see new patients within 24–72 hours. Early intervention is the single biggest factor in fast recovery. The holdup for us is often the paperwork so we’ll work with you to get everything as fast as possible!
Can I change physios mid-claim?
Yes. You can change your treating physiotherapist at any point during your claim. Just run this past your case manager and we can organise it with them! We’ll request your previous treatment records and pick straight up from there.
Is City Physio SIRA approved?
Yes. All our physios are SIRA registered and well-versed in navigating the NSW workers compensation system. Its confusing but we’re surprisingly good at it!
My case manager hasn’t replied. What do I do?
Email us anyway at hello@cityphysio.com.au — we’ll help you work out next steps. We deal with this a lot.
Want more detail? Read our full workers compensation physiotherapy page.
For Employers, HR, and Return-to-Work Coordinators
Managing workers comp claims across an organisation? You need a clinical partner who gets it. That’s WorkWell Health — our dedicated organisational arm, built specifically for HR and operations teams.
Centralised billing. Dedicated case liaison. On-site pop-up capability. Tiered partnership models.
Book Your Workers Comp Physio Appointment in Sydney CBD
📍 25 Martin Place, Sydney CBD (Level 6, behind the food court)
🚇 Steps from Martin Place Metro, Wynyard, and Town Hall
🕐 Mon–Thu 7am–6pm · Fri 8am–6pm
Related pages: Workers Compensation | WorkWell — for Employers | Back Pain | Neck Pain | Shoulder Pain | Headache Management | Wrist Injuries | Post-Surgery Rehabilitation | Acute Injury